Are my payment details protected when I shop on the ZAHBRO website?
When you shop with ZAHBRO, your data is safe and secure. We take customer privacy seriously—read our Privacy Policy for further information.
How safe is it to shop online with ZAHBRO?
At ZAHBRO, we value our customers and take the protection of your personal information very seriously. To ensure a safe and secure transaction process, our e-store is hosted on a server that encrypts all credit card and personal data using the industry-standard SSL (Secure Sockets Layer) protocol. This encryption breaks information into secure code fragments, making it unreadable while transmitted over the Internet. If you have any further questions regarding the security of online ordering, please contact us at sales@zahbrosports.co.uk
Why did I get a 'Problem During Credit Card Validation' error when entering my payment details?
Please double-check that your credit card details are entered correctly—numbers only, with no dashes or spaces. Also, ensure the billing address you provide matches the address registered with your credit card account.
Does my billing address have to be the same as the one registered with my credit card?
Yes, to complete credit card verification, please enter your billing address exactly as it appears on your statement.
SHOPPING INFORMATION
How do I find out where my package is?
Once your order ships, we’ll send you a confirmation email with a tracking link. Tracking updates on the carrier’s website may take up to 24 hours.
Can I get free shipping when I place an order?
Yes, we offer free shipping on select items. You can see if your order qualifies for free shipping during the checkout process.
What is the delivery time for my order?
Delivery times depend on your chosen shipping method:
Standard UK: 2–3 business days*
Expedited UK: 1 business day*
International shipping times vary by country and carrier, and expedited shipping is not available outside the UK.”
RETURNS & REFUNDS
What are the terms of ZAHBRO returns?
You can request a return or exchange within 14 days of purchase. Items must be in original condition with tags attached. Returns after 14 days may incur a 20% restocking fee. Damaged or unsaleable items may be refused. Please note: mouth guards and groin guards cannot be returned or exchanged.
What are the terms for receiving a refund from ZAHBRO?
You can return any item within 14 days for a full refund if it’s in its original condition and packaging. Damaged or defective items will have both the product and delivery costs refunded. Returns for items you no longer need will be refunded for the product cost only. Express delivery charges are not refunded for partial returns.
What do I do if I receive a damaged or faulty item?
Defective products may be returned or exchanged within 30 days of purchase, subject to condition. Contact our customer care team for help.
