Refund and Returns Policy

Retun and Refund Policy :

At ZAHBRO Sports Ltd, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward 30-day return and refund policy for most products.

Please read the following policy carefully before initiating a return.

1. Eligibility for Returns & Refunds

• You have 30 days from the delivery date to request a return or refund.

• The item must be unused, in its original condition, and in the original packaging with all tags and labels attached.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items:

• Perishable goods (e.g., supplements, nutrition products)

• Personalized or custom-made items

• Products marked as “Final Sale” or “Non-Returnable”

2. How to Initiate a Return

1. Contact Us – Email us at sales@zahbrosports.co.uk or log in to your account to submit a return request within 30 days of delivery.

2. Provide Details – Include your order number, product details, and reason for return.

3. Wait for Approval – Our team will review your request and send return instructions within 2 business days.

4. Ship the Item Back – Once approved, send the item to the provided return address.

3. Return Shipping Costs

• Customer-Paid Returns – The buyer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

• Free Return Labels (if applicable) – In cases where the return is our fault, we may provide a prepaid return label.

4. Refund Process

• Once we receive and inspect the returned item, we will process your refund within 5-7 business days.

• Refunds will be issued to the original payment method.

• Shipping fees (if any) are non-refundable, unless the return is due to our mistake.

• For exchanges, we will ship the replacement item once the return is received.

5. Damaged, Defective, or Incorrect Items

If you receive a wrong, damaged, or defective item, contact us immediately. We will cover return shipping and provide a full refund or replacement at no extra cost.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days after approval:

• Check your bank or credit card statement first.

• Contact your payment provider, as processing times may vary.

• If the issue persists, email us at sales@zahbrosports.co.uk.

7. Exchanges

We only replace items if they are defective or damaged. If you need a different size or color, you may return the original item and place a new order.

8. Final Notes

• Returns without prior approval may be rejected.

• We reserve the right to refuse returns that do not meet our policy conditions.

• For any questions, contact sales@zahbrosports.co.uk or call 0044 782 538 2419.

Thank you for shopping at ZAHBRO Sports Ltd! 🥊🚴‍♂️💪